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In an emergency call 911

To report an outage:
During Business Hours:
478-825-7701

After Business Hours:
478-825-5482

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ATTENTION: Due to an upgrade to our system you will need to create a new account to pay your bill online. To set up a new online account, you will need your new account number and the last amount paid to your account. Your new account number is very similar to your old account number. For example, if your old account number was 012-0123-01 then your new account number will be 012-00123-01. Please notice that the only change is that the middle number has an extra 0 at the front.


INSTRUCTIONS TO SETUP YOUR NEW ONLINE BILL PAY ACCOUNT

  1. At the top of this page click on the blue button labeled
    "CLICK HERE TO PAY YOUR BILL"
  2. At the top right-hand corner of the screen click on the Register button.
  3. Fill in your information and click the Create Member button. you will receive an email with a link that you need to click on to confirm your email address. The email will come from noreply@municipalonlinepayments.com When you click on the link, it will take you to https://www.municipalonlinepayments.com/fortvalleyutilitycommissionga
  4. Login with the email address and password you used to create the account.
  5. Click on any of the 3 links labeled Utility Billing
  6. Click Add an Account. Type in your NEW account number, the last payment amount made on your account, and click Add Account. If you don’t know either of these you can call customer service at 478-825-7701.
  7. Your account is now set up to pay your bill online. You can also schedule a payment or enroll in Auto Pay.

READ THE INFORMATION BELOW BEFORE MAKING A PAYMENT

  • Click here for a list of places where you can pay your bill in person
  • Your transaction must be completed prior to 6PM (EST) on the due date stated on your bill or a late fee will be assessed on the next bill.
  • If the account is currently cut-off due to non-payment and you pay on-line after normal business hours, the account will not be reconnected until the next business day.
  • An online payments fee will be charged to your credit card or bank statement of $1.50. It will show as a separate charge from your payment.
CLICK HERE TO PAY YOUR BILL

Public Meetings

Fort Valley Utility Commission’s Public Meetings are held the second Monday of each month at 6 p.m. Exceptions to the regularly scheduled meetings will be posted in the lobby of the main office and at the McLean Plant.

Work Session

  • When: First Monday of each month at 4 p.m.
  • Where: McLean Water Plant
    102 Central Ave., Fort Valley, GA 31030

Public Meeting

  • When: 2nd Monday of the month at 6 p.m.
  • Where: Mclean Water Plant
    102 Central Ave., Fort Valley, GA 31030
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ATTENTION Customers!

We are conducting telephone surveys regarding Natural Gas Safety.  The survey will NOT ask you for any personal or account information. If you receive a call requesting personal information, hang up immediately.  This survey will only ask questions regarding whether you have received information about what to do when you think you have a gas leak or gas emergency. We appreciate your help in answering questions when you receive this call! 

SCAM ALERT!

We have been notified of scammers contacting customers advising them that their account is past due and that they will be turned off immediately unless they secure a prepaid card. The Fort Valley Utility Commission phone number is even showing up on the caller ID.

THESE CALLS ARE NOT COMING FROM US!

We will on occasion make courtesy calls as reminders for payment but we will NEVER request you to purchase a prepaid card.

If at any time you receive a call concerning your FVUC bill and you have concerns as to whether it is authenic, please hang up and call our customer service number to ensure that you are speaking to a FVUC representative. The number is 478-825-7701 - Option 3.

Holiday Closings

The Fort Valley Utility Commission will be closed on the following days in observance of the holidays:

  • January 1, 2018
  • January 15, 2018
  • May 28, 2018
  • July 4, 2018
  • September 3, 2018
  • November 12, 2018
  • November 22 and 23, 2018
  • December 25 and 26, 2018

Service Outage

Outages are an unfortunate fact of life, especially nowadays when so much of our daily lives depend on the constant flow of electricity, gas, water, and internet access.

To sign up for outage notifications and other news, click here

There are many reasons an unexpected outage may occur, such as bad weather, animals, vehicle accidents, and normal wear and tear. Sometimes we have planned outages to replace, repair, and upgrade our equipment so that we can keep unexpected outages to a minimum. To keep you informed about planned and long-term unplanned outages, we now have four different ways you can receive notifications. We will also post other announcements and information, so don’t wait for an outage to visit these sites.

To receive notifications:

Careers/Auctions
Bids/RFPs

Please click here for information on auctions, bids and RFPs.

Please click here for a listing of current career opportunities. (Operations Manager Job Description)