You can now pay by phone 24/7 at 478-825-7703 or use our phone app CLICK HERE                         SCAM ALERT!!!    Scammers are contacting customers asking for payment on past-due bills. We will never call you and ask for a payment over the phone. For more information call 478-825-7701 option 3.                          You may qualify for Bill Payment Assistance. Call 478.922.4464 or 478.825.6025.
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In an emergency call 911

To report an outage:
During Business Hours:
478-825-7701

After Business Hours:
478-825-5482

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ATTENTION: Due to an upgrade to our system you will need to create a new account to pay your bill online. To set up a new online account, you will need your new account number and the last amount paid to your account. Your new account number is very similar to your old account number. For example, if your old account number was 012-0123-01 then your new account number will be 012-00123-01. Please notice that the only change is that the middle number has an extra 0 at the front.

INSTRUCTIONS TO SETUP YOUR NEW ONLINE BILL PAY ACCOUNT

  1. At the top of this page click on the blue button labeled
    "CLICK HERE TO PAY YOUR BILL"
  2. At the top right-hand corner of the screen click on the Register button.
  3. Fill in your information and click the Create Member button. you will receive an email with a link that you need to click on to confirm your email address. The email will come from noreply@municipalonlinepayments.com When you click on the link, it will take you to https://www.municipalonlinepayments.com/fortvalleyutilitycommissionga
  4. Login with the email address and password you used to create the account.
  5. Click on any of the 3 links labeled Utility Billing
  6. Click Add an Account. Type in your NEW account number, the last payment amount made on your account, and click Add Account. If you don’t know either of these you can call customer service at 478-825-7701.
  7. Your account is now set up to pay your bill online. You can also schedule a payment or enroll in Auto Pay.

READ THE INFORMATION BELOW BEFORE MAKING A PAYMENT

  • Click here for a list of places where you can pay your bill in person
  • Your transaction must be completed prior to 6PM (EST) on the due date stated on your bill or a late fee will be assessed on the next bill.
  • If the account is currently cut-off due to non-payment and you pay on-line after normal business hours, the account will not be reconnected until the next business day.
  • An online payments fee will be charged to your credit card or bank statement of $1.50. It will show as a separate charge from your payment.
CLICK HERE TO PAY YOUR BILL

 

 

Departments

Administration

The Fort Valley Utility Commission Administration Department provides assistance to all utility customers by managing water, sewer, electricity, natural gas, and telecom services in Fort Valley, Georgia and surrounding areas. The department also sets utility rates that are reviewed annually by the Utility Commissioners.

Administration

Clay Walker General Manager Ext. 250 cwalker@fvutil.com
Tara Giles Executive Assistant to the General Manager|CEO Ext. 250 tgiles@fvutil.com
Jessica Robinson HR/Key Accounts Manager Ext. 224 jrobinson@fvutil.com
Martha McAfee Economic | Community Development Manager         Ext. 238 mmcafee@fvutil.com
Zac Gowen IT Manager Ext. 230 zgowen@fvutil.com

Open Record Requests

All open record requests must be submitted to and reviewed by our Open Records Custodian (Jessica Robinson) for the Fort Valley Utility Commission to comply with the Georgia Open Records Act in an efficient manner, and to project anticipated fees, submit precise identification/description of the records you seek. Keep in mind, open records only apply to documents that are available.

Actual time of record preparation $17.06/Hour Minimum*
Actual time of copying $17.06/Hour
Copies $0.10/Page
Other fees (postage, CD, etc.) Actual Cost(s)
*The requestor will not be charged for the first 15 minutes of time.
Costs may include search, retrieval, redaction, and other direct costs associated with the open records request. The charges per hour will vary depending on the skills required to perform the specific request.