You can now pay by phone 24/7 at 478-825-7703 or use our phone app CLICK HERE                         SCAM ALERT!!!    Scammers are contacting customers asking for payment on past-due bills. We will never call you and ask for a payment over the phone. For more information call 478-825-7701 option 3.                          You may qualify for Bill Payment Assistance. Call 478.922.4464 or 478.825.6025.

In an emergency call 911

To report an outage:
During Business Hours:

After Business Hours:


ATTENTION: Due to an upgrade to our system you will need to create a new account to pay your bill online. To set up a new online account, you will need your new account number and the last amount paid to your account. Your new account number is very similar to your old account number. For example, if your old account number was 012-0123-01 then your new account number will be 012-00123-01. Please notice that the only change is that the middle number has an extra 0 at the front.


  1. At the top of this page click on the blue button labeled
  2. At the top right-hand corner of the screen click on the Register button.
  3. Fill in your information and click the Create Member button. you will receive an email with a link that you need to click on to confirm your email address. The email will come from When you click on the link, it will take you to
  4. Login with the email address and password you used to create the account.
  5. Click on any of the 3 links labeled Utility Billing
  6. Click Add an Account. Type in your NEW account number, the last payment amount made on your account, and click Add Account. If you don’t know either of these you can call customer service at 478-825-7701.
  7. Your account is now set up to pay your bill online. You can also schedule a payment or enroll in Auto Pay.


  • Click here for a list of places where you can pay your bill in person
  • Your transaction must be completed prior to 6PM (EST) on the due date stated on your bill or a late fee will be assessed on the next bill.
  • If the account is currently cut-off due to non-payment and you pay on-line after normal business hours, the account will not be reconnected until the next business day.
  • An online payments fee will be charged to your credit card or bank statement of $1.50. It will show as a separate charge from your payment.




Customer Service

The Fort Valley Utility Commission Customer Service Department is responsible for providing prompt, courteous, and efficient service for the Commission‘s utility customers in Fort Valley, Georgia and surrounding areas. Customer Service handles applications for new and existing services relating to electric, water, wastewater, natural gas, fiber optic, and wireless telecommunications. Please call us at 478-825-7701 Ext 113, or email us at

Customer Service

Darwin Ross Customer Service Manager Ext 212
Customer Service General Info Ext 113
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Please come here first for:

New Customer Application - Online Upload New Service Documents  




Pay Bill Online

Ways to Pay Your Utility Bill

You can pay online with a credit card (MasterCard, Discover, American Express, Visa). Click the green Pay Bill Online button to the right.   You can also click here for instructions on how to set up your account.

You can also pay:

  • At our Customer Engagement Center: 902 Knoxville St, Fort Valley, GA 31030. We are open Monday-Friday from 8 a.m. to 5 p.m. We accept cash, check, & credit card.
  • Pay by phone at 478-825-7703  
  • At our drop box at the Customer Engagement Center – 902 Knoxville St, Fort Valley, GA
  • Gas payments for residents of Roberta and Crawford County can be made at the City Hall in Roberta at 123 E. Agency Street.

Tired of High Bills … Try Budget Billing!

When temperatures drop, our heaters work harder to maintain the temperature we select.

The same occurs in the summer when the air conditioner constantly runs to keep us cool. In both instances, utility bills tend to be higher than when temperatures are milder.

If you are tired of high bills in the summer and winter, you may want to consider signing up for the 12-month average payment plan. Once you sign up for the 12-month average plan, your payment will be calculated by taking the current month’s actual charges (including taxes) plus the actual charges for the 11 preceding months, then dividing by 12 to calculate the 12-month average. This average will be the amount due and will vary slightly from month to month.

To qualify for the plan, you must have resided at your current residence for at least one year so the system can calculate the 12-month average payment. In addition, the account must have a zero balance and have a good payment history (no late fee or returned check fee for the previous 6 months). When you move or final the account, you will be responsible for any balance due if applicable. The Fort Valley Utility Commission reserves the right to periodically audit the 12-month average plan accounts and request payment due if the account is building an arrears.

Call Customer Service at 825-7701, option 3 if you would like more information on this plan.